CSS - SAA Employees Survey -

CSS - SAA Employees Survey: View Response #7

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Your Occupation

Date of Travel

Flight #

Class of Travel and Seat #

Duty Travel Booking Process

Please provide us with reasons for your selected response.

How would you rate your experience at Check-in at the Airport

Do you have more feedback for the Check-In Team?

How would you rate the Boarding and Departure service?

Was your departure on time?

If delayed, were you kept informed?

Please provide additional comments, if any:

Inflight Service: Cabin Crew

Additional Comments:

Inflight Service: Food and Beverage

Any advice or recommendation for improvement?

Arrival & Baggage Services

Is there anything else you would like to share with us concerning your travel experience?

Senior Manager

11/12/2015

SA281

Easy and efficient
Alternate options and costs for regional tickets provided

	Poor		Average		Good
	1	2	3	4	5

How would you rate the Check-in service?
Waiting time at Check-in:
Grooming standards of Check-in personnel:
Friendliness and Professionalism at Check-in:
Staff Efficiency during Check-in:

Ground Handler - Perth
Waited a while to check in while the cabin crew were checking in their baggage at the business class counters with their family members

	Poor		Average		Good
	1	2	3	4	5

Boarding information (signage)
Boarding announcements
Grooming standards of the gate personnel
Friendliness and Professionalism
Boarding efficiency
Priority Boarding
Your overall Boarding and Departure experience

No reason provided for the delay of approx 1 hr

	Poor		Average		Good
	1	2	3	4	5	N/A

Friendliness of our Cabin Crew
Grooming standards of Cabin Crew
Communication Skills
Helpfulness
The night service provided by the Crew (where applicable)
The cleanliness of the toilets and cabin
The overall service quality standards of our Cabin Crew

Only the mattress portion was taken out of the over head stowage and not the duvet. I had to ask for duvet
This seemed to have been an effort
No visibility of staff through out the night checking on pax

	Poor		Average		Good
	1	2	3	4	5

The Beverage Selection
The menu options and availability
The presentation of the meals
The overall food and beverage service system

Dissapointed to read on the new look menus the choice for LUNCH and Breakfast. We had only just departed from Perth and it was shortly after mid night now we serving lunch? Should this not have been dinner?

	Poor		Average		Good
	1	2	3	4	5	N/A

Staff presence at the exit doors
Staff assistance
Baggage delivery times

How satisfied were you with the Approval process?

How satisfied were you with the travel confirmation process?

How efficient were the Travel Office personnel?

none